Refund / Return

At Zeekai, every product undergoes a thorough quality inspection before dispatch to ensure it meets our standards.

Please note that minor variations in fabric texture, stitching, print placement, color tone, or finishing are a natural part of the manufacturing process and are not considered defects. Product colors may also vary slightly due to lighting conditions, screen settings, and device displays.

Return Eligibility

If you wish to request a return, please contact us within the applicable return window and provide:

  • Order Number

  • Reason for the return

  • Clear photographs of the product (if applicable)

All return requests are subject to review and approval.

Return Process

  1. Submit your return request with the required information.

  2. Our team will review your request.

  3. If approved, return instructions will be provided.

  4. Once the returned item is received, it will undergo a quality inspection.

  5. If the inspection is successful, your return will be processed according to this policy.

Return Shipping

If you receive a damaged, defective, or incorrect product, we will cover the return shipping costs where applicable.

For returns requested due to reasons such as size preference, change of mind, or similar non-quality-related reasons, return shipping charges and handling fees may apply depending on your location.

Any applicable charges will be communicated before the return is processed.

Exchanges

We do not offer direct product exchanges.

If you require a different size, color, or style, you may return an eligible item (subject to approval) and place a new order in accordance with our return policy.

Refund Policy

Approved returns will be processed in accordance with the original payment method or as store credit, depending on the payment method used, the reason for the return, and applicable laws.

Processing times may vary depending on your payment provider and financial institution.

Order Cancellation

Orders may only be cancelled before they have been processed for shipment.

Once an order has been dispatched, it cannot be cancelled.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or incorrect:

  • Products that have been worn, washed, or altered

  • Items returned without original tags or packaging

  • Products damaged due to misuse or improper care

  • Gift cards or digital products (where applicable)

  • Final sale, clearance, or promotional items unless required by applicable law

Policy Updates

We reserve the right to modify this Returns & Cancellation Policy at any time. Any updates will become effective immediately upon publication on this page.